Hammad Alhammadi

The conversation explores the intersection of efficiency, citizen experience and societal impact by examining how technological innovation is helping governments become more agile, systematic, and responsive. Highlighting new opportunities for automation, streamlined workflows, reduced operational burdens, and stronger coordination across departments, the session will consider how these shifts are reshaping the way public administrations operate and deliver services. Building on this, practical applications and key challenges can be identified and examined to inform future action.

AI is rapidly becoming a new operating system for cities, shaping how governments anticipate needs, design services, allocate resources and engage with citizens. As it becomes embedded in urban decision-making, cities must ask who designs these systems, who can access the opportunities they create and who benefits. From GovTech innovation to inclusive skills and accountable leadership, how can cities ensure the AI transition works for everyone?