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Hammad Alhammadi

Hammad Alhammadi | TAMM Abu Dhabi, United Arab Emirates

Biography

Hammad has accumulated 19 years of experience in digital government, leading major initiatives that elevate customer support as a core driver of service excellence and experience across Abu Dhabi. As the Executive Director of TAMM’s Customer Care & Happiness Sector, he oversees the strategic direction and transformation of customer care operations, ensuring seamless, human-centered, and data-driven service delivery across all TAMM support channels.

Sessions

15:40h

High-Level Roundtable | SMART CITY EXPO Enabling Technologies Governance & Economy

Governing the AI-Powered City: Access, Trust and Impact

Sandra Baer Personal Cities CEO Moderator

Ayumi Moore Aoki Women in Tech Global Founder and CEO Chair

Haris Doukas City of Athens Mayor Chair

Hammad Alhammadi TAMM Executive Director, Customer Care & Happiness Sector Chair

#SCEWC

2026-11-04 15:40 2026-11-04 16:25 Europe/Madrid Governing the AI-Powered City: Access, Trust and Impact

AI is rapidly becoming a new operating system for cities, shaping how governments anticipate needs, design services, allocate resources and engage with citizens. As it becomes embedded in urban decision-making, cities must ask who designs these systems, who can access the opportunities they create and who benefits. From GovTech innovation to inclusive skills and accountable leadership, how can cities ensure the AI transition works for everyone?

Main Stage

Wed 4

15:40h - 16:25h Main Stage Visitor Pass not allowed