The explosion in digital technologies is playing a major role in shaping cities –from the internet of things to digital platforms for service delivery and 5G for autonomous mobility–. In this context, the challenge is to set a new direction that favours inclusive, resilient and sustainable use of technologies by local governments. These technologies, if well-governed, can contribute to sustainable development by reducing carbon emissions and facilitating the ecological transition, increasing access to affordable housing, enhancing participation in policy-making for citizens, and ensuring access to inclusive services for communities. This session aims to explore how digital technologies can be a force that widens social gaps or reduces them, even more in COVID-19 times.